crik7's Privacy Policy — Your Data Is Our Responsibility

Introduction & Scope

Information We Collect

crik7 collects only the information needed to provide services, verify identity, and ensure a safe gaming environment. We may collect the following categories of information:

2.1 — Personally Identifiable Information

• Full name and date of birth (for age verification — minimum 21 years)
• National ID number or passport number (when identity verification is required)
• Email address and mobile number
• Current address

2.2 — Financial Information

• Mobile numbers linked to bKash, Nagad, and Rocket accounts
• Transaction history — records of deposits and withdrawals
• Bonus usage and wagering activity information

2.3 — Technical Information

• IP address and device identifier information
• Browser type, version, and operating system
• Website browsing behaviour — pages visited, session duration
• Information collected through cookies and similar tracking technologies

2.4 — Gaming Activity Information

• Play history, betting information, and game selection patterns
• Account balance and limit-related information
• Use of responsible gaming tools (self-exclusion, deposit limits, etc.)

Purpose of Data Use

crik7 uses collected information only for specific and legitimate purposes. We use your information for the following reasons:

3.1 — Service Operation & Improvement

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals — via bKash, Nagad, and Rocket
• Providing bonuses and promotional offers and verifying wagering conditions
• Monitoring and improving platform performance
• Personalising the user experience

3.2 — Security & Legal Compliance

• Detecting and preventing fraudulent activity
• Age verification (ensuring the minimum age of 21 years)
• Complying with anti-money laundering regulations
• Implementing and monitoring responsible gaming policies

3.3 — Communication

• Sending transaction notifications and confirmation messages
• Providing customer support — via 24/7 live chat and email
• Notifying you of important changes to the platform
• Promotional communications based on your consent

Data Disclosure & Sharing

crik7 does not sell or rent your personal information to third parties. However, in limited circumstances, some information may be shared in order to provide services and meet legal obligations:

4.1 — Authorised Service Providers

Only necessary information is shared with our payment processing partners (bKash, Nagad, and Rocket), technology infrastructure providers, and fraud detection services. All such partners are contractually bound to comply with our strict privacy standards.

4.2 — Legal Requirements

Information may be disclosed to comply with a court order, a valid request from a law enforcement authority, or applicable legal obligations. In such cases, we will disclose only the minimum amount of information legally required.

4.3 — Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such an event, we will notify you in advance and the new controller will follow privacy standards equivalent to this policy.

4.4 — With Your Consent

Outside of the cases listed above, information will not be shared with third parties without your explicit prior consent.

Cookies & Tracking Technologies

The crik7 website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

5.1 — Essential Cookies

These cookies are essential for the platform to operate. They keep your login session active, manage security tokens, and help complete transaction processes. Rejecting these cookies will disrupt the core functionality of the website.

5.2 — Functional Cookies

These cookies are used to remember user preferences — such as language selection and display settings. They make your experience more convenient.

5.3 — Analytical Cookies

We use analytical cookies to monitor platform performance and understand usage patterns. The information collected is kept in aggregated and anonymous form.

5.4 — Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies will prevent you from logging in or completing transactions on the platform correctly.

Data Security Measures

crik7 applies industry-standard technical and organisational measures to protect your information. Our security framework is as follows:

6.1 — Encryption

All data transmission between you and our servers is protected by SSL (Secure Socket Layer) encryption technology. Passwords and sensitive financial information are stored in encrypted form — never as plain text.

6.2 — Access Controls

Access to your information is granted only to staff members for whom it is essential to operate the service. All staff are bound by confidentiality agreements and receive regular security training.

6.3 — Security Monitoring

Our systems are under continuous monitoring. Suspicious activity is automatically detected and immediate action is taken to protect accounts.

6.4 — In the Event of a Data Breach

If a data breach occurs for any reason and it could harm your rights or interests, we will notify you as quickly as possible in accordance with legal requirements.

Data Retention Period

We retain your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: retained in full for as long as the account remains active.
• After account closure: financial records and identity verification information are retained for the period required by law.
• Gaming activity logs: retained for the period necessary for responsible gaming reviews and dispute resolution.
• Marketing communication data: deleted as soon as you withdraw your consent.

Once the specified period has passed, data is securely deleted or anonymised so that no individual can ever be identified from it again.

Your Data Rights

As a crik7 user, you have the following rights over your personal information:

8.1 — Right of Access

You can request from us at any time what information we hold about you. We will provide a copy within a reasonable timeframe.

8.2 — Right to Rectification

If there are any inaccuracies or errors in your information, you can contact us to request a correction. We will verify and correct it as quickly as possible.

8.3 — Right to Erasure

In certain circumstances — such as when the data is no longer needed or consent has been withdrawn — you may request that your data be deleted. However, we are obliged to retain some information for a defined period due to legal requirements.

8.4 — Right to Object to Processing

You can object at any time to the processing of your information for marketing communications or profiling. We will act on this immediately.

8.5 — Right to Data Portability

You can request that your information be provided in a structured, commonly used format.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.

Protection of Minors' Data

The crik7 platform is intended only for individuals aged 21 or over. We do not knowingly collect information from anyone under the age of 21. Age is verified during the registration process and minors are not permitted to open an account.

If we are informed that a minor's information has been collected by mistake, we will immediately close that account and delete the associated information.

Third-Party Services & Policies

crik7 works with bKash, Nagad, and Rocket for payment processing on the platform. These services have their own privacy policies and your transactions with them are governed by their own terms and conditions.

In addition, our game providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe — operate games using their own technology. These providers may process certain technical information to ensure game fairness. crik7 is not responsible for the privacy practices of third parties.

Policy Changes & Updates

crik7 may review and update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will change accordingly.

For significant changes, we will notify you via your registered email or through a notice within the platform. Continued use of the service after a notice has been issued will be taken as acceptance of the updated policy. If you do not agree to the policy changes, you may request that your account be closed.

Contact & Complaint Resolution

If you have any questions, requests, or complaints regarding the privacy policy, please contact us. crik7 takes all privacy-related requests seriously and tries to respond as quickly as possible.